Terms & Conditions | Mobile Pay

1. Acceptance of Terms

By accessing and using the services provided by Mobile Pay, you agree to be bound by these terms and conditions. If you do not agree, please refrain from using our platform.

2. Eligibility

To use our AEPS, DMT, and Payout services, you must:

Be a resident of India.
Be at least 18 years of age.
Hold a valid PAN card and Aadhaar card (for merchants/agents).

3. Financial Services (AEPS & DMT)

All financial transactions conducted through Mobile Pay are subject to NPCI (National Payments Corporation of India) and RBI guidelines.

AEPS: Users must provide valid biometric authentication as per UIDAI standards.
DMT: Users are responsible for providing accurate beneficiary bank account details. Mobile Pay is not liable for transfers made to incorrect accounts provided by the user.

4. Merchant & Agent Responsibilities

Agents registered under Mobile Pay at the Sanjay Colony, Jhalawar hub must maintain a digital ledger of all transactions. Any fraudulent activity will lead to immediate account suspension and legal action under the IT Act.

5. Settlement & Payouts

Payouts are processed in real-time or T+1 basis depending on the bank server status. Mobile Pay is not responsible for delays caused by National Banking Grids or technical downtime of third-party banks.

6. Privacy & Data

We value your privacy. Your personal details, PAN (KRFPK2333N), and transaction data are encrypted and never shared with unauthorized third parties. However, data may be shared with government authorities if required by law.

7. Cancellation & Refunds

In case of a failed transaction where the amount is deducted but not credited, the refund will be processed within 3-7 working days as per standard banking protocol.

8. Contact Information

For any legal queries or disputes, please contact:

Mobile Pay Office
Sanjay Colony, Jhalawar, Rajasthan
Contact: +91 9460520126
Email: legal@mobilepay.com